Please rate the following from 1 (WORST) to 5 (BEST):
A. The goal of our support is to
respond to the customer's request as quickly as possible. How would
you rate our response time for your request?
(1 - Did not meet Expectations) - (5 -
Exceeded Expectations) 1. ---
2. ---
3. ---
4. ---
5.
B. We strive to insure that our support
staff is knowledgeable in every aspect of our services. In your
dealings with the support representative, did we meet your
expectations?
(1 - Did not meet Expectations) - (5 -
Exceeded Expectations) 1. ---
2. ---
3. ---
4. ---
5.
C. Do you believe that the support
representative clearly understood the nature and urgency of your
request?
(1 - Did not Understand) - (5 - Clearly
Understood) 1. ---
2. ---
3. ---
4. ---
5.
D. We are committed to resolving every
issue we receive in a timely manner. How well did we demonstrate our
commitment to resolving your request?
(1 - No Commitment) - (5 - Extremely
Committed) 1. ---
2. ---
3. ---
4. ---
5.
E. Our goal is to always provide
consistent, courteous, and professional service. Were all the people
with whom you dealt courteous and professional?
(1 - Not at all) - (5 - Very Courteous
and Professional) 1. ---
2. ---
3. ---
4. ---
5.
F. Was your request resolved in an
acceptable amount of time?
(1 - Did not meet Expectations) - (5 -
Exceeded Expectations) 1. ---
2. ---
3. ---
4. ---
5.
G. Our goal is to keep you informed on
the progress and status of your request. How well did our support
staff meet your expectations?
(1 - Did not meet Expectations) - (5 -
Exceeded Expectations) 1. ---
2. ---
3. ---
4. ---
5.
H. Customer satisfaction is our main
goal. To what extent were you satisfied with the overall resolution
of your request?
(1 - Not Satisfied) - (5 - Completely
Satisfied) 1. ---
2. ---
3. ---
4. ---
5.
I. How would you rate our service as
compared to other support service providers?
(1 - Worse) - (5 - Better) 1. ---
2. ---
3. ---
4. ---
5.
